RevOps Engineer

Core Purpose:

The RevOps Engineer is responsible for implementing revenue operations solutions, ensuring seamless execution of scoped projects, and providing technical expertise to enhance client success.

Reports To: Director of RevOps
Direct Reports: None
Department: RevOps
Employment Type: Full-Time 

Key Accountabilities

RevOps Solution Implementation

• Execute and implement RevOps solutions as scoped and briefed by the RevOps Account Strategist.

• Ensure all solutions align with client objectives, maximizing operational efficiency and revenue growth.

• Maintain and refine RevOps processes for scalability and automation.

Client Engagement & Communication

• Attend working sessions to provide technical expertise and support during client engagements.

• Serve as the technical point of contact for clients, ensuring clarity in execution and implementation.

• Document and communicate technical solutions to stakeholders in an understandable manner.

• Collaborate closely with the RevOps Account Strategist and Director of Client Services to ensure alignment and delivery quality.

GTM Tooling & Emerging Technology Enablement

• Maintain working knowledge of modern Go-To-Market (GTM) tools and strategies, including (but not limited to) Apollo, Clay, n8n, AI-powered workflows, and enrichment/automation platforms.
  
  
• Partner with the RevOps Account Strategist to implement GTM-related tooling and automations as part of scoped client engagements.
  
  
• Proactively learn and test emerging technologies to improve lead sourcing, enrichment, routing, and automation outcomes for clients.
  
  
• Translate GTM tooling capabilities into scalable, production-ready implementations within HubSpot and integrated systems.
  
  
• Provide implementation-level guidance (not strategy ownership) on how GTM tools integrate into the broader RevOps architecture.

Solution Demonstration & Delivery

• Conduct demos of solutions built, ensuring client understanding and adoption.

• Train clients on implemented systems, ensuring successful handoff and long-term usability.

• Provide ongoing technical support and refinement post-implementation to maintain effectiveness.

Support Engagements

• Act as the point of contact for assigned support engagements.

• Provide ongoing technical support, troubleshooting, and optimization as needed.

• Test and validate solutions prior to deployment to ensure accuracy and functionality.

• Gather feedback from clients and internal teams to drive continuous improvement of RevOps solutions and processes
  

Quality Assurance & Continuous Improvement

• Test and validate solutions before deployment to ensure accuracy, functionality, and effectiveness.

• Gather and analyze feedback from clients and internal teams to refine RevOps processes.

• Collaborate with the RevOps Account Strategist and Director of RevOps to improve service delivery.

• Maintain up-to-date knowledge of HubSpot and related technologies to best support clients.

Scorecard Metrics

1. Solution Delivery & Execution
   Measures whether the Engineer reliably delivers what was scoped, correctly and on time.
   
   • • Successful Implementation Rate: % of scoped RevOps solutions delivered and deployed as approved. Target: ≥ 95%
     • On-Time Delivery Rate: % of implementations delivered by agreed timeline Target: ≥ 90%
     • Rework Rate: % of implementations requiring material rework post-delivery. Target: ≤ 10%
       
       
2. Quality & Technical Excellence
   Ensures builds are scalable, accurate, and production-ready.
   • • QA Pass Rate: % of solutions passing QA/testing before deployment without critical issues. Target: ≥ 95%
     • Post-Launch Issue Rate: Number of defects or technical issues identified within 30 days of launch. Target: ≤ 1 minor issue per implementation
     • Documentation Completeness: % of implementations with complete, clear technical documentation. Target: 100%
       
       
3. Client Experience
   Captures perceived value of the Engineer’s work and communication.
   
   • • Customer Satisfaction Score (CSAT): Client feedback specific to implementation quality and support. Target: ≥ 4.6 / 5
     • Responsiveness SLA: % of client technical inquiries responded to within agreed timeframe Target: ≥ 95%
       
       
4. Efficiency & Operational Discipline
   Ensures the role supports scalability and margin health.
   
   • • Execution Efficiency: % of tasks completed without scope creep or revision cycles. Target: ≥ 85%
     • Time Logging Accuracy: % of time accurately logged to correct projects and tasks. Target: 100%
       
       
5. Continuous Improvement & Collaboration
   Ensures the role strengthens the RevOps practice over time.
   
   1. • Process Improvement Contributions: Number of documented recommendations or improvements per quarter. Target: ≥ 1–2 per quarter
      • Internal Collaboration Score: Feedback from RevOps Account Strategist / Director of RevOps. Target: Meets or exceeds expectations
      • Platform Proficiency Growth: Ongoing certification, feature adoption, or tooling enhancements (HubSpot, integrations, etc.). Target: Demonstrated quarterly progress

GWC™ (Gets It, Wants It, Capacity to Do It)

✅ Gets It – Understands RevOps strategy, technical implementation, and process automation.

✅ Wants It – Passionate about optimizing revenue operations and improving client outcomes.

✅ Capacity to Do It – Skilled in HubSpot (or similar CRM platforms), process automation, and technical problem-solving.

Core Values Alignment

Our values aren't just works, they're the behaviors we live by!

• QUALITY: We deliver best-in-class solutions and constantly seek improvement.
• INTEGRITY & TRANSPARENCY: We act with honesty, openness, and humility.
• COLLABORATION: We believe the best ideas come from diverse voices working together.
• RESPECT: We treat people with dignity and professionalism.
• DIVERSITY OF THOUGHT: Innovation happens when multiple perspectives are welcomed.
• HUMILITY: We’re confident, not arrogant, and always learning.
• SENSE OF HUMOR: We take our work seriously, but not ourselves.

Qualifications & Experience

• 2+ years of experience in RevOps Engineering, Process Documentation, or Technical Implementation.

• Strong familiarity with LucidChart, process mapping, and structured documentation.

• Experience in client-facing technical roles, including solution demonstrations and implementation support.

• Ability to manage project tasks efficiently while ensuring accuracy in technical documentation.

Why HarvestROI?

HarvestROI isn’t your average consulting firm—we’re on a mission to build smarter, more sustainable business processes that drive real results. Here’s what you can expect when you join us:

What’s It Like Working at HarvestROI?

• Mission-Driven: Every project is about creating meaningful impact for our clients.

• Collaborative Culture: We work as one team, supporting and learning from each other every day.

• Growth Opportunities: Rapidly growing company means chances to shape your own path.

• Modern Tools & Methods: We use the latest process architecture techniques and technology stack.

• Flexibility: Hybrid work model, with remote-first mindset and supportive management.

• People-First: We care about our team’s well-being, professional development, and work-life balance.

• Recognition: Your expertise is valued—your voice will be heard.

Ready to Make an Impact?

If you’re ready to help organizations unlock their potential and be part of an innovative, purpose-driven team, we’d love to meet you.

Apply today or reach out to learn more about what it’s like to work at HarvestROI.