When Not to Worry

• You’ve shared a new idea and it’s been logged
• The request doesn’t block current work
• It’s clearly suited for a future optimization phase

In these cases, everything is working as designed.

When to Reach Out

• A new request directly impacts a critical deadline
• Something feels misaligned with your original goals
• You’re unsure whether an idea should wait or move sooner

That’s a signal to start a conversation, not a problem. We’ll help you assess timing, impact, and next steps.

What If New Ideas or Requests Come Up?

That’s completely expected and part of building the right system.

As new ideas or needs emerge:

• Requests outside the original scope are documented
• They’re added to a shared, visible backlog
• They’re reviewed during Acceleration phases or addressed through intentional reprioritization

This approach ensures progress stays on track without losing valuable ideas or creating last-minute disruptions.

If something is time-sensitive, we’re always happy to talk through options. Whether that’s a change order or additional support alongside your current project.

How Is Adoption Handled After Launch?

Adoption is not an afterthought; it’s built into the project.

During delivery, adoption is supported through:

• Real-world testing during UAT
• Role-based training
• In-app guidance and reinforcement via AdoptionHub

After implementation, clients move into an Acceleration phase, focused on:

• Optimization and refinement
• Analytics and performance insights
• Continuous improvement

At this stage, your HarvestROI team may shift to specialists aligned to performance and growth.

Where Can We See Progress and Project Assets?

You’ll always have visibility into the project.

Clients have access to:

• A documented project timeline
• AdoptionHub for task tracking and enablement assets
• Approved architecture and design documentation
• Training recordings and walkthroughs
• A clear, visible backlog of future ideas

These assets serve as the single source of truth for project status and decisions.

What Should We Expect For Support and Response Times?

HarvestROI operates with defined service-level expectations designed to keep projects moving.

You can expect:

• Structured response windows
• A clear delivery cadence
• Prioritized handling of blockers
• Transparent communication if dependencies or timelines shift

Service levels are applied within the context of the current project phase and agreed scope.

How Is Security and Data Protection Handled?

Security is non-negotiable.

All work follows documented best practices for:

• Permissioning and access control
• Data handling and governance
• Compliance and security standards

We do not implement shortcuts or workarounds that compromise data integrity or security.