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RevOps Engineer

Written by HarvestROI Team | Jan 21, 2026 9:38:31 PM

 

Core Purpose:

The RevOps Engineer is responsible for implementing revenue operations solutions, ensuring seamless execution of scoped projects, and providing technical expertise to enhance client success.

Reports To: Director of RevOps
Direct Reports: None
Department: RevOps
Employment Type: Full-Time 

Key Accountabilities

RevOps Solution Implementation

  • Execute and implement RevOps solutions as scoped and briefed by the RevOps Account Strategist.

  • Ensure all solutions align with client objectives, maximizing operational efficiency and revenue growth.

  • Maintain and refine RevOps processes for scalability and automation.

Client Engagement & Communication

  • Attend working sessions to provide technical expertise and support during client engagements.

  • Serve as the technical point of contact for clients, ensuring clarity in execution and implementation.

  • Document and communicate technical solutions to stakeholders in an understandable manner.

  • Collaborate closely with the RevOps Account Strategist and Director of Client Services to ensure alignment and delivery quality.

GTM Tooling & Emerging Technology Enablement

  • Maintain working knowledge of modern Go-To-Market (GTM) tools and strategies, including (but not limited to) Apollo, Clay, n8n, AI-powered workflows, and enrichment/automation platforms.

  • Partner with the RevOps Account Strategist to implement GTM-related tooling and automations as part of scoped client engagements.

  • Proactively learn and test emerging technologies to improve lead sourcing, enrichment, routing, and automation outcomes for clients.

  • Translate GTM tooling capabilities into scalable, production-ready implementations within HubSpot and integrated systems.

  • Provide implementation-level guidance (not strategy ownership) on how GTM tools integrate into the broader RevOps architecture.

Solution Demonstration & Delivery

  • Conduct demos of solutions built, ensuring client understanding and adoption.

  • Train clients on implemented systems, ensuring successful handoff and long-term usability.

  • Provide ongoing technical support and refinement post-implementation to maintain effectiveness.

Support Engagements

  • Act as the point of contact for assigned support engagements.

  • Provide ongoing technical support, troubleshooting, and optimization as needed.

  • Test and validate solutions prior to deployment to ensure accuracy and functionality.

  • Gather feedback from clients and internal teams to drive continuous improvement of RevOps solutions and processes

Quality Assurance & Continuous Improvement

  • Test and validate solutions before deployment to ensure accuracy, functionality, and effectiveness.

  • Gather and analyze feedback from clients and internal teams to refine RevOps processes.

  • Collaborate with the RevOps Account Strategist and Director of RevOps to improve service delivery.

  • Maintain up-to-date knowledge of HubSpot and related technologies to best support clients.

Scorecard Metrics

  1. Solution Delivery & Execution
    Measures whether the Engineer reliably delivers what was scoped, correctly and on time.
      • Successful Implementation Rate: % of scoped RevOps solutions delivered and deployed as approved. Target: ≥ 95%
      • On-Time Delivery Rate: % of implementations delivered by agreed timeline Target: ≥ 90%
      • Rework Rate: % of implementations requiring material rework post-delivery. Target: ≤ 10%

  2. Quality & Technical Excellence
    Ensures builds are scalable, accurate, and production-ready.
      • QA Pass Rate: % of solutions passing QA/testing before deployment without critical issues. Target: ≥ 95%
      • Post-Launch Issue Rate: Number of defects or technical issues identified within 30 days of launch. Target: ≤ 1 minor issue per implementation
      • Documentation Completeness: % of implementations with complete, clear technical documentation. Target: 100%

  3. Client Experience
    Captures perceived value of the Engineer’s work and communication.
      • Customer Satisfaction Score (CSAT): Client feedback specific to implementation quality and support. Target: ≥ 4.6 / 5
      • Responsiveness SLA: % of client technical inquiries responded to within agreed timeframe Target: ≥ 95%

  4. Efficiency & Operational Discipline
    Ensures the role supports scalability and margin health.
      • Execution Efficiency: % of tasks completed without scope creep or revision cycles. Target: ≥ 85%
      • Time Logging Accuracy: % of time accurately logged to correct projects and tasks. Target: 100%

  5. Continuous Improvement & Collaboration
    Ensures the role strengthens the RevOps practice over time.
      • Process Improvement Contributions: Number of documented recommendations or improvements per quarter. Target: ≥ 1–2 per quarter
      • Internal Collaboration Score: Feedback from RevOps Account Strategist / Director of RevOps. Target: Meets or exceeds expectations
      • Platform Proficiency Growth: Ongoing certification, feature adoption, or tooling enhancements (HubSpot, integrations, etc.). Target: Demonstrated quarterly progress

GWC™ (Gets It, Wants It, Capacity to Do It)

✅ Gets It – Understands RevOps strategy, technical implementation, and process automation.

✅ Wants It – Passionate about optimizing revenue operations and improving client outcomes.

✅ Capacity to Do It – Skilled in HubSpot (or similar CRM platforms), process automation, and technical problem-solving.

Core Values Alignment

Our values aren't just works, they're the behaviors we live by!

  • QUALITY: We deliver best-in-class solutions and constantly seek improvement.
  • INTEGRITY & TRANSPARENCY: We act with honesty, openness, and humility.
  • COLLABORATION: We believe the best ideas come from diverse voices working together.
  • RESPECT: We treat people with dignity and professionalism.
  • DIVERSITY OF THOUGHT: Innovation happens when multiple perspectives are welcomed.
  • HUMILITY: We’re confident, not arrogant, and always learning.
  • SENSE OF HUMOR: We take our work seriously, but not ourselves.

Qualifications & Experience

  • 2+ years of experience in RevOps Engineering, Process Documentation, or Technical Implementation.

  • Strong familiarity with LucidChart, process mapping, and structured documentation.

  • Experience in client-facing technical roles, including solution demonstrations and implementation support.

  • Ability to manage project tasks efficiently while ensuring accuracy in technical documentation.


Why HarvestROI?

HarvestROI isn’t your average consulting firm—we’re on a mission to build smarter, more sustainable business processes that drive real results. Here’s what you can expect when you join us:

What’s It Like Working at HarvestROI?

  • Mission-Driven: Every project is about creating meaningful impact for our clients.

  • Collaborative Culture: We work as one team, supporting and learning from each other every day.

  • Growth Opportunities: Rapidly growing company means chances to shape your own path.

  • Modern Tools & Methods: We use the latest process architecture techniques and technology stack.

  • Flexibility: Hybrid work model, with remote-first mindset and supportive management.

  • People-First: We care about our team’s well-being, professional development, and work-life balance.

  • Recognition: Your expertise is valued—your voice will be heard.

Ready to Make an Impact?

If you’re ready to help organizations unlock their potential and be part of an innovative, purpose-driven team, we’d love to meet you.

Apply today or reach out to learn more about what it’s like to work at HarvestROI.
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